With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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Job Title: CMA Operations Information Technology (IT) Administrator

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Job Type: Regular/ Full Time

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Job Status: Non-Exempt

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Reports to: Vice President, Operations

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Position Purpose

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To provide internal support of the multiple IT platforms utilized by the company. To provide thorough training and support to employees on these same topics.

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Major Tasks, Responsibilities, and Key Accountabilities

\n\n Provide weekly updates to leadership on IT requests/orders received, completed, or in process including notation of issues by CMA or third-party vendors.\n Conduct ongoing IT training via remote sessions, participation in division meetings as requested, and periodic in-person sessions in all CMA markets.\n Handle configurations and customizations of SharePoint sites, files. and storage issues.\n Support clients in onboarding to Office 365 such as SharePoint, MS Teams, OneDrive, etc.\n Monitor customer tickets/e-mails via in-house ticketing tool in resolving issues and concerns.\n Instructional design and development.\n Collaborate with associated vendors.\n Work on Vantaca-related projects as needed.\n Assist with Internal Support tickets in Vantaca to find resolutions.\n Oversee CMAs Managed Service Provider (MSP) of support technicians (BECA).\n Serve as a direct point of contact with contracted IT vendor to resolve any technical issues or client discrepancies.\n Monitor IT Vendor’s support ticket system to help reduce any downtime for CMA.\n Hardware and Software Cost Management.\n Dell: laptop, desktop, and accessories purchases, replacement, and repairs.\n Ring Central/GoTo Meeting: VOIP management, user account creation, troubleshooting, and maintenance.\n PaperCut: function as administrator for CMA’s printing/tracking/billing software. Create user accounts and support any user issues. Work directly with Sharp to perform security vulnerability upgrades.\n Additional application administration: Office 365, LogMeIn, GoDaddy, etc.\n Ensure Company has an inventory of computers for incoming new hires.\n Oversee the homeowner assessment billing team and process.\n\n

Other Tasks and Duties

\n\n Inspect the use of technological equipment and software to ensure functionality and efficiency.\n Troubleshooting service issues and outages as they arise.\n Research, troubleshoot, respond to, and resolve end-user issues/problems/questions.\n Analyze, troubleshoot, and solve technology issues (both remotely and on-site) received via email, phone, and in-person, for all CMA staff domestic and international.\n Evaluate and deploy hardware and software solutions.\n Manage end-user technology projects, such as migrations, deployments, and introducing modern technology solutions.\n Coordinating with CMCS Maintenance to dispose of old hardware in a safe and environmentally friendly manner.\n Work with the COO and HR to determine responsibility for damaged equipment.\n Participate in the onboard training process and go over IT requirements.\n Monthly reconciliation for Corporate Accounting of all Capitalized IT Equipment – purchased, disposed or sold.\n Monthly Reconciliation of Assessment Billing discrepancies for Corporate Accounting to ensure proper Client Billing.\n\n Requirements

Skills Required

\n\n Strong interpersonal communication skills, both verbal and written.\n SharePoint Online & Server.\n A plus if has knowledge in Microsoft Power Platform, Shell scripting. \n Ability to prioritize (and reprioritize) requests.\n Outstanding organizational skills and a strong ability to multitask.\n Strong presentation and customer service skills.\n Ability to demonstrate, coach, and adapt to various learning styles.\n One (1) or more years working in an IT helpdesk environment.\n Proficiency in using Microsoft 365 applications/Outlook, Teams, Excel, Adobe, Acrobat, and PDF Maker.\n Demonstrates patience, departmental teamwork, collaboration, and a Servant Leaders Mindset.\n Must be familiar with current CMA systems including Vantaca, CondoCerts, Strongroom, and SouthData/Everview/Optimal Outsource and/or WelcomeLink.\n\n

Environmental Job Requirements

\n\n Office setting, onsite location at CMA Headquarters Monday-Friday.\n Travel may be required to outer markets/states- prior approval needed from the CEO or COO.\n Dress Code: Professional Attire/Business Casual.\n Lengthy periods of sitting, standing, bending, and stooping are required.\n\n

Education Required

\n\n Bachelor’s Degree preferred, but equivalent experience / coursework may be accepted.\n\n\n\n

Disclaimer

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The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.