Co Manager at Green Leaf's - Orlando Airport Job Details Job Location 1928 | Green Leafs - Orlando, FL Description Villa Restaurant Group- Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Far East, Asian Chao, Tony + Benny's, Melt Shop etc.) and 40North full service restaurants (Piattino, Office Tavern Grill, NOM Mexican Table + Tequila Bar, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub and Town Bar & Kitchen)is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations. We are seeking a dynamic and experienced Quick Service Co-Manager to support the Multi-Unit General Manager in overseeing the day-to-day operations of our fast-paced quick service restaurant. As a Co-Manager, you will play a crucial role in providing leadership, driving operational excellence, and ensuring exceptional customer service. The ideal candidate should have a passion for the food industry, strong leadership skills, and the ability to thrive in a fast-paced environment. What You'll Do: Operational Support: + Collaborate with the Multi-Unit General Manager to ensure efficient restaurant operations, including food preparation, service, cleanliness, and maintenance. + Assist in managing inventory levels and coordinating with suppliers to maintain stock of essential items. + Oversee shift scheduling and labor management to ensure adequate staffing during peak hours. Customer Service Excellence: + Uphold a customer-centric approach, ensuring all customers receive prompt and friendly service. + Assist in handling customer inquiries, feedback, and complaints in a professional and satisfactory manner. + Implement strategies to enhance the overall customer experience and build strong customer loyalty. Team Leadership and Development: + Work with the Multi-Unit General Manager to lead and motivate the team, promoting a positive work environment and teamwork. + Assist in recruiting, training, and onboarding new employees to ensure they are well-equipped to perform their duties effectively. + Conduct regular performance evaluations and provide constructive feedback to support team members' growth and development. Quality Control and Safety: + Maintain high standards of food quality, presentation, and safety in accordance with company guidelines and health regulations. + Collaborate with the kitchen staff to ensure consistent preparation and adherence to recipes and procedures. + Enforce health and safety protocols to create a secure and compliant working environment Financial Management: + Support the Multi-Unit General Manager in achieving revenue and profit targets for the restaurant. + Monitor expenses, cost of goods sold (COGS), and labor costs, identifying areas for improvement and implementing cost-saving measures. + Analyze financial reports and key performance indicators to make data-driven decisions. What You'll Need: + Proven experience in a leadership role in the quick service restaurant industry. + Strong leadership and communication skills with the ability to inspire and motivate teams. + Excellent customer service orientation with a focus on delivering exceptional experiences. + Knowledge of restaurant operations, food safety, and quality control standards. + Proficiency in financial management and the ability to analyze financial reports. + Flexible schedule, including the ability to work evenings, weekends, and holidays as needed. + Knowledge of HotSchedules/4th, Paycom and Micros is a plus + A background check and valid driver's license is required for this position. Join our team as a Quick Service Co-Manager and contribute to the success of our vibrant quick service restaurant. If you are passionate about the food industry, possess strong leadership abilities, and thrive in a fast-paced environment, we encourage you to apply and be part of our growth journey. Villa Restaurant Group is an equal opportunity employer IND1