How you'll help us Keep Climbing (overview & key responsibilities) The Customer Experience Design (CXD) Co-Op will support the delivery of best-in-class products, services, and experiences to Delta’s global customer and employee bases. The CXD organization manages the customer and employee experience across key areas of the business. The role will assist in market/competitor research, data analysis, ideation, problem-solving, storytelling, communication, event planning, creating business cases, and executive communications/presentation support. The CXD org is comprised of several areas within the travel journey. This role will have the opportunity to support one of the following areas: + **Onboard Brand Experience** team is responsible for CX initiativesthat enhance both the passenger experience and the Delta brand onboardDelta’s aircraft. This team leads the design, development, planning, andexecution of product developments for best-in-class onboard amenities (e.g.amenity kits, bedding) and experiences that create moments of delight forour customers and crew, all with a focus on delivering an innovative andconsistent onboard customer experience that reinforces the core Deltabrand attributes. + **In-Flight Entertainment & Connectivity** team leads the creation of a world-classentertainment and connectivity experience for Delta. This team isresponsible for developing the complete end-to-end onboard IFECexperience, including leading content curation & strategicentertainment partnerships, onboarding new/existing Wi-Fi providers,next-generation product innovation design & development, and marketingcommunications while ensuring continuous product improvement driven bydata & analytics. + **Uniform Brand Experience** team leads the Product Management andOperational efforts related to Delta frontline employee uniforms. The teamworks with uniform suppliers on product design/development/launch,collaborates with internal Consumer Insights teams to gather employee/customerfeedback related to products, partners with agencies to lead marketingcampaigns for uniform-related initiatives, and handles all internal andexternal uniform communications and collateral. + **Service Design** team is responsible for cross-divisional collaboration,visibility, and execution of various service design initiatives throughoutthe organization. The team ensures that airport experience, servicerecovery, service policies, procedures, and actions across divisions arealigned and deliver upon Delta’s brand promises. Designing of elevated customer experiences for specifictravel journey points or customer groups including delivery standards andpeople readiness through experience validation, communications, programsand learning.  What you need to succeed (minimum qualifications) + Undergraduate students in pursuit of a bachelor's degree inBusiness, Marketing, Customer Experience, Design, Journalism/PR, or arelated field in a 4-year degree program + Experience inresearch analysis, deck building/presentations, project coordination, andcommunications + Demonstratesorganizational skills, including attention to detail and ability toprioritize and pivot for unexpected deliverables or needs. + Team-oriented andhighly supportive of continuous improvement methodologies. + Strongorganizational, project management, and verbal/written communicationskills are essential. + Proficiency in MSPowerPoint, MS Word, and MS Excel; knowledge of SharePoint siteadministration and OneDrive experience is preferred. + Willingness/abilityto adapt quickly and learn new skills is required. + Consistentlyprioritizes safety and security of self, others, and personal data.  + Embraces diversepeople, thinking, and styles.  + Possesses a highschool diploma, GED, or high school equivalency.  + Is at least 18years of age and has authorization to work in the United States. + CustomerExperience Design is seeking co-ops to fulfill a minimum of threefull-time alternating rotations based in Atlanta, GA, in line with theschedule below: o 1 st Rotation: Fall 2025  o 2 nd Rotation: Summer 2026  o 3 rd Rotation: Spring 2027  What will give you a competitive edge (preferred qualifications) + Ability to tackle multiple projects at once, adhering todifferent timelines and working with many cross-functional partners toensure alignment and consistency within each project + Ability todevelop effective presentations that help tell a story and present anidea/recommendation to leaders in an efficient and effective manner + Desire to learnleadership techniques and best practices in problem-solving and conflictresolution to enable innovation and progress on difficult-to-solvechallenges **CO-OP PROGRAMOUTLINE** + Working as aCo-op does not guarantee a full-time opportunity upon graduation. Thisposition is intended to provide you with educational, and professionalwork experience to prepare you for the workforce.  + This positionrequires you to work for 3 alternating semesters. You cannot actively takeany courses (inclusive of online or in-person) and work as a Co-op at thesame time, which may delay your graduation by 1-2 semesters.  + CustomerExperience Design is seeking co-ops to fulfill a minimum of threefull-time alternating rotations based in Atlanta, GA, in line with theschedule below: + 1 st Rotation: Fall 2025  + 2 nd Rotation: Summer 2026  + 3 rd Rotation: Spring 2027  + At the end of theprogram, you will have one full year of experience. **Co-op Program Outline** 1. Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational, and professional work experience to prepare you for the workforce. 2. This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters. 3. Rotations: Fall 2025, Summer 2026, Spring 2027 Benefits and Perks to Help You Keep Climbing Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here