Position Summary & Responsibilities:
The Customer Service Administration Intern position is responsible for performing tasks and projects to support the Customer Service Organization. The Customer Service Administration Intern would gain exposure to customer service activities, improving the customer experience, and gain visibility to financial and regulatory compliance for the Customer Service Organization. This is a Co-Op opportunity working 40 hours per week, at our site based in Raleigh-Durham. The anticipated duration of the Co-Op will be from January/February - August 2025. This role cannot be fully-remote as it requires onsite work 3+ days a week. and relocation assistance is not provided. Performs all work in compliance with company quality procedures and standards.Performs customer calls to support Regulatory Compliance, Order Management, and Revenue.Monitors and completes tasks assigned utilizing Salesforce and SAP.Executes assigned projects, with guidance from technical experts (depending on level of experience), using business standards, practices, procedures, and project requirements.Performs administrative tasks including invoicing, managing returns, customer calls, generation of reports, develop documentation and special projects to support department objectives.Other duties as assigned.Education, Skills, & Experience:
High School Diploma/GED is required and must be actively enrolled in an academic program/institution pursuing a degree.Customer-facing experience from working in a customer service environment highly preferred.Data entry and/or inventory experience is preferred.Experience using Excel, Databases, Salesforce, SAP, Oracle, or SQL is a plus#biojobs
BioFire Diagnostics, LLC. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioFire Diagnostics’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).