Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en The role Collaborate with clients to understand their specific requirements and recommend standard processes for applying Microsoft Copilot effectively. Assess the organization's current development processes, tools, and workflows to resolve how Co-Pilot can best be coordinated. This involves understanding the organization's goals, requirements, and challenges to develop a tailored implementation plan. Assisting customer in setting up and integrating Co-Pilot into their existing environments and workflows. This may include installing and configuring Co-Pilot plugins or extensions for coordinated development environments (IDEs) & version control systems. Understand the client's specific requirements and configuring Co-Pilot to best suit their needs. Integrate Co-Pilot with other tools and systems used in the development process, such as code repositories, issue tracking systems, and continuous integration/continuous deployment (CI/CD) pipelines. Provide recommendations on standard processes demonstrating Co-Pilot successfully. Provide mentorship to customer to incorporate Co-Pilot into the software development lifecycle, ensuring code quality, and promoting collaboration among development teams. Support customer to optimize Co-Pilot's performance within specific development environments. This may involve fine-tuning settings, addressing performance bottlenecks, and ensuring smooth integration with other tools and systems. Provide sophisticated technical support and consultation to clients using Microsoft Copilot. Diagnose and resolve sophisticated issues related to Microsoft Copilot implementation, configuration, and performance. Develop and deliver customized training sessions and workshops for clients to improve their understanding and usage of Microsoft Copilot. Work closely with internal teams to raise and prioritize technical issues, ensuring timely resolution and client happiness. Stay updated with the latest advancements and updates in Microsoft Copilot and related technologies to provide proactive support and recommendations. Develop clear and concise documentation of internal processes, solutions, and standard methodologies to enhance knowledge transfer within the team and support client needs. What we need to see from you Confirmed experience working with Microsoft Copilot, including implementation, configuration, and fix. Prior experience working with Microsoft 365, encompassing Teams, Exchange Online, Office 365, Enterprise Mobility & Security, Conditional Access, and related areas within the Power Platform. Solid command of PowerShell, capable of scripting to simplify administrative and deployment tasks. Familiarity with PKI (Public Key Infrastructure) and certificate management. Fundamental grasp of enterprise network architectures and security principles. Thorough understanding of Active Directory and Azure AD Identity models, with the ability to provide recommendations tailored to client requirements. Experience with crucial infrastructure components such as DNS, DHCP, AD (Active Directory), GPO (Group Policy Objects), and Windows Server environments. Ability to document high-level solution designs and create detailed as-built and as-configured documentation. Previous involvement in migrations of critical workloads (e.g., email, files, applications) to cloud-based platforms. Microsoft and/or relevant vendor certifications. Support Services: Experience and desire to work in a team with multifaceted strengths and environment. Strong problem-solving skills and ability to tackle technical issues. Good oral and written communication skills in the desired language(s). Drive customer communication during critical events Obtain and maintain vendor certifications. Minimum of 5 from MS-900, AZ-900, PL-900, SC-900, MS-100, MS-101, MS-102, MS-201, MS-202, MS-203, MS-220, MS-700, MS-720 (for Unified Communications), MS-740 Have an ITIL V4 Foundation or higher certification. Solid understanding of programming languages, software development methodologies, and version control systems. Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve sophisticated technical issues. More than 4 years relevant experience in a customer/end user facing technology support function. Minimum of 3-4 years of experience in designing and building Microsoft solutions. ⁠Bachelor’s degree in computer science, Information Technology, or related field preferred. Exceptional communication and interpersonal skills, with the ability to efficiently collaborate with clients and internal teams. Ability to thrive in a fast-paced environment and lead multiple priorities efficiently. Relevant certifications in Microsoft Copilot or related technologies (preferred). Solid understanding of Microsoft concepts, architectures, and standard processes. Job Function Software & Cloud Services