Why SoftwareOne? Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey. The role Collaborating with the wider team to drive initiatives and client projects forward. Participating in pre-sale activities to gather client requirements and propose tailored solutions. Assisting in the creation of client project proposals. Leading the design, planning, and implementation of MS365 infrastructure solutions, focusing on: OneDrive and SharePoint Exchange Online Identity and Security Microsoft Endpoint Manager Migrations to Exchange Online with 3rd Party Migration tool Mailbox Migration O365 Infrastructure Integration Enterprise Mobility Assessment MS Teams Rollout Security Mobility Management Microsoft 365 Rapid Deployment Backup Solutions Evaluating existing on-premises and/or cloud-based solutions to map out future directions. Analyzing current business practices, processes, and procedures to identify opportunities for leveraging Microsoft 365 and cloud services. Acting as a subject matter expert and advisor for clients, aiding in their transition to the cloud and conducting necessary assessments. Taking the lead on exciting client projects and coordinating teams to achieve project milestones. Demonstrated history of successfully leading and delivering projects within enterprise environments or for large-scale clients. Comfortable engaging in consulting scenarios, both with clients and internally. Ability to contribute expertise and insights during pre-sales activities. Drive client facing workshops, create an end-state roadmap designs and transformation plans in Microsoft 365 workloads including Microsoft Exchange and SharePoint Online. Supports delivery of SoftwareOne Strength portfolio strategy presentations to clients including features, implementation approach, technical requirements, impacts, and benefits.   Responsibilities including solution design, risk analysis, proposal preparation and client presentations.   Provides input to technical estimates created with standards tools, portfolio Work Breakdown Structures, statements of work and industry standard estimating techniques.   Adheres to architectural artifact requirements and architectural best practices.   Participates in design peer reviews and project reviews.  Skills Requirement: Successful candidates will have deep technical knowledge of Microsoft Exchange On-premises and Exchange online, SharePoint On-premises and SharePoint online, Microsoft Teams, OneDrive for Business, SCCM, Intune, Office 365 and supporting technologies. Strong personal and communication skills are a must. Experience and desire to work in a multicultural team and environment. Strong problem-solving skills and ability to troubleshoot technical issues. Good oral and written communication skills in the desired language(s). Drive customer communication during critical events . Obtain and maintain vendor certifications. Minimum of 7 from MS-900, AZ-900, PL-900, SC-900, MS-100, MS-101, MS-102, MS-201, MS-202, MS-203, MS-220, MS-700, MS-720 (for Unified Communications), MS-740 . Have an ITIL V4 Foundation or higher certification. Support Services: Provide level-3 support for Microsoft O365 Cloud Support issues including troubleshooting and resolving basic technical issues. Advanced knowledge or demonstrated technical experience in a variety of Exchange Online and/or current Outlook, SharePoint, Teams. Expertise or advanced PowerShell knowledge. Ideally experience in Power Automate/PowerApps. Advanced knowledge of M365 Security & Compliance Features and Authentication protocols. Extensive knowledge of user account administration (Microsoft 365 / Azure Active Directory). Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. Act as a subject matter expert on M365 cloud services and technologies, providing guidance and recommendations to stakeholders. Solid experience supporting M365 applications. Collaborate with Level 1 and Level 2 support teams to ensure timely resolution of issues and adherence to SLAs. Co-Pilot: Collaborate with clients to understand their specific requirements and recommend best practices for utilizing Microsoft Copilot effectively. Assess the organization's current development processes, tools, and workflows to determine how Co-Pilot can best be integrated. This involves understanding the organization's goals, requirements, and challenges to develop a tailored implementation plan. Understand the client's specific requirements and configuring Co-Pilot to best suit their needs. What we need to see from you Relevant Experience: More than 5 years relevant experience in solution design, implementations, and migrations. More than 5 years relevant experience in a customer/end user facing technology support function. Experience in Co-pilot will be advantageous. Bachelor’s degree in computer science, Information Technology, or related field preferred. More than 5 years relevant experience in solution design, implementations, and migrations. More than 5 years relevant experience in a customer/end user facing technology support function. Experience in Co-pilot will be advantageous. Bachelor’s degree in computer science, Information Technology, or related field preferred. Solid understanding of cloud computing concepts, architectures, and best practices. Proven track record of designing and implementation on M365 components. Job Function Software & Cloud Services Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.