**Entity:** Customers & Products **Job Family Group:** Retail Group **Job Description:** The Company Owned Company Operated (COCO) Operations Excellence Manager is responsible for the development and stability of store operations processes, planning, capabilities, and system enhancements to drive operational efficiency for all COCO operations. The manager provides direction and leads the productivity, helpdesk and coordination teams to drive best in class operations to provide best in class guest service. The Operations Excellence team is responsible for 1) gatekeeping all programs, store initiatives and communications that impact field operations, 2) overseeing development and implementation of all operations programs for all channels of trade, 3) developing and distributing internal and Customer/Guest communications for all brands within COCO Operations, and 4) delivering superior training and development programs. Duties & Responsibilities + Alignment and support of the COCO ops Strategic calendar. + •Management of the EV Hub Operator payment/agreement. + •Responsible for oversight and management of programs and rollouts such as Company Car program, uniform transitions, WorkJam, etc. + •Key tag for Procurement support and engagement. + •Manage the updated and implementation of the Annual ampm store systems manual. + •Manage resources specialized in retail offer and innovation to support in advancing technology for our COCO store formats. + •Consistent implementation of company initiatives in stores + •Align strategy with training and operation process through cross-functional collaboration & partnership + •Develop effective implementation plans for company initiatives that support the Impact Planning process; ensure the delivery of learning objectives while continuing to evaluate the effectiveness of the implementation planning + •Partner to perform labor analysis on new initiatives; ensure labor impact is considered in new initiative ROI calculations. + •Support COCO labor improvement programs + •Manage the ongoing development and continuous improvement of the store operating system and other operations programs Experience, Education & Skills + Minimum 5-7 years preferred retail operations experience + Professional experience in a similar role requiring the management of technology initiatives, application of business analytics, and the development of strategies + Minimum 5 years’ experience in a leadership role overseeing multi-unit leaders or support teams + Assess risk, identify potential solutions, and determine conclusions or next steps + Interpret and analyze quantitative data, including but not limited to spreadsheets, floor plans, and capacity charts + Synthesize and condense research, evaluation reports and findings for presentation, publication, and distribution to stakeholders + Lead projects through the development of specific goals and plans to prioritize, organize, and accomplish work in a highly dynamic environment + Excellent critical thinking and problem-solving skills + Ability to handle multiple tasks and projects simultaneously + Self-motivated, structured, and organized work + Strong leadership and interpersonal skills + Excellent communication skills both written and verbal. Confident presentation skills. + Collaboration and delegation skills + Keen judgment and emotional intelligence + Information to govern compliance & execution Considering Joining bp? At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. bp is committed to encouraging an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, and more! **Travel Requirement** Up to 25% travel should be expected with this role **Relocation Assistance:** This role is not eligible for relocation **Remote Type:** This position is a hybrid of office/remote working **Skills:** Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continued Learning, Continuous improvement, Creativity and Innovation, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth, Operational Excellence {+ 10 more} **Legal Disclaimer:** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.