The GRS Medical Coding Manager is responsible for overseeing the end-to-end coding process managed by external vendors. This role will serve as the primary liaison between our organization and outsourced coding partners, ensuring accuracy, compliance, and timely delivery while driving excellence in internal operations and customer satisfaction. Essential Duties & Responsibilities Vendor Relationship Management Cultivate and manage strong partnerships with outsourced medical coding vendors. Oversee contractual obligations, SLAs, and KPIs, ensuring vendor accountability. Lead performance review meetings, issue resolution, and process improvement initiatives with vendors. Operational Oversight Monitor and assess internal workflows that intersect with outsourced coding functions. Collaborate cross-functionally (e.g., data analytics, product, compliance) to optimize coding accuracy, throughput, and turnaround times. Track key operational metrics and report on performance trends. Prepare reports for management regarding coding productivity, accuracy, and compliance. Develop and conduct training sessions for new team members for both practice management software and other Electronic Health Record systems. Lead coding-related meetings and represent the coding function in cross-functional forums with the coding teams. Develop and maintain Standard Operating Procedures (SOPs) and Work Instructions