Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Responsible for administering and coordinating collaboration solutions with cloud computing, productivity and collaboration tools, software and products. Plans, develops, documents, and implements enhancements to collaboration workspace and complementary systems. Provides support and consultation to remote locations or clients in order to identify requirements and configuration resources. Support Instant messaging and online meeting facilities. Provides support for mobility solutions, SaaS Management Platforms (SMP) and extended services. Provides support for all Messaging and collaboration issues working with peers to provide coaching and feedback.

What Part Will You Play?Learns and becomes more familiar with the administration of collaboration solutions and SaaS Management Platforms (SMP). Assists with more complex duties such as monitoring servers for proper routing of mail/messages, system access, storage requirements, security, and assistance with problem resolution.Documents planning and development, and assists with implementation of enhancements to collaboration solutions. Becomes progressively familiar with new and existing systems and storage requirements by participating in the review process and assisting with planning and implementation. Conducts testing of new features in collaboration solutions. Produces established project reports and other documentation throughout project lifecycles and quality assurance for respective projects. Provides technical support and develops more in-depth knowledge by assisting experienced peers with internal/external customer problems on messaging services (email, instant messaging, online meeting facilities, and mobility solutions).Escalates issues requiring more experience and in-depth knowledge.Assists with the deployment and support of other collaborative technologies.Supports more experienced peers duties as assigned.

What Are We Looking For in This Role?

Minimum Qualifications

Bachelor's DegreeRelevant Experience or Degree in: Four-year degree in a technology related field or relevant experience in lieu of degreeTypically Minimum 2 Years Relevant Exp

Preferred Qualifications

Bachelor's DegreeIT related field4+ Years Relevant ExpGoogle Workspace, Bettercloud, Basic SMTP Knowledge

What Are Our Desired Skills and Capabilities?Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.Google Workspace, Bettercloud, Basic SMTP knowledge, Customer service skills.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.