Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

     Interpret the application/feature/component design to develop the same in accordance with specifications.      Code debug test document and communicate product/component/feature development stages.      Validate results with user representatives; integrates and commissions the overall solution      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions      Optimises efficiency cost and quality.      Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design Follow coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review and create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos

Manage Team:

Set FAST goals and provide feedback Understand aspirations of team members and provide guidance
opportunities
etc Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort required for developing / debugging features / components      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Manage a Team mentor and handle people related issues in team   Maintain high motivation levels and positive dynamics in the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback to team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers addressing customer questions    Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.   Build confidence with customers by meeting the deliverables on time with quality.   Estimate time and effort resources required for developing / debugging features / components   Make on appropriate utilization of Software / Hardware’s.   Strong analytical and problem-solving abilities

Knowledge Examples:

     Appropriate software programs / modules      Functional and technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

UST is looking for a Collaboration Services Engineer who can handle following roles and responsibilities: Provides support, guidance, and expertise to executives/senior management for meetings and events. Back up for the team on other services and projects. Acts as a resource for colleagues with less experience. Solves complex problems and takes a new perspective on existing solutions. Exercises judgment based on the analysis of multiple sources of information. • Coordinates the design, development, and maintains the collaboration services infrastructure. • Coordinates or leads creation of architectural framework for servers, hardware, peripherals, and connections. Implements standards and guidelines. Ensure adequate capacity for corporate conferencing needs and identify emerging trends. • Coordinates and provides technical support, provisioning, and automation capabilities for conferencing resources utilizing multiple technologies services. • Maintains operating efficiency and stability, ensures the security and integrity of all systems and data, and respond to outages and other issues. • Provides training and guidance to team members and users as required. • Provides regular status, operational, incident, and change reports. • Perform other duties as assigned. EDUCATION: Required • Bachelors degree or equivalent experience. Preferred • Master's degree and/or LOMA certification EXPERIENCE: Required • 4+ years experience managing hybrid collaborations services. • Understanding of telephony, modern collaboration platforms and life cycle management. • Experience installing, configuring, and automating collaboration services • Experience designing and implementing configuration management solutions across various operating systems and SaaS environments. • Good oral and written communication skills demonstrating ability to share and impart knowledge. • Ability to quickly adapt to new methods, and work under tight deadlines • Investigative, analytical and problem solving skills. • Ability to set goals and handle multiple tasks, clients, and projects simultaneously; Ability to appropriately balance priorities, deadlines, and deliverables. • Ability to work well within a team environment and participate in department/team projects. • Ability to translate business needs and problems into viable/accepted solutions . • Advanced skills in customer relationship management and change management. • Ability to manage multiple projects or and set applicable goals. • Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines. Preferred • 8+ years experience managing hybrid collaboration services. • Insurance industry knowledge • Financial industry knowledge TECHNICAL REQUIREMENTS: Required • Advanced experience working with Teams, Zoom, Webex, and other modern collaboration services • Knowledge of Teams Calling, Cisco Call Manager, Unity, Webex Calling, Webex Contact Center and Voice Gateways • Advanced experience supporting iPhone and iPad • Knowledge of general PC/Mac troubleshooting • Advanced knowledge of administering Airwatch UEM • Advanced expertise planning and physically installing equipment, including coordinating with internal, and third-party datacenter teams • Advanced knowledge of trends in Collaboration services and Unified Communications • Advanced understanding of multiple hardware vendors and technologies Preferred • 3+ years automating administration related actions related to collaboration services • Advanced knowledge of supporting services such as server OS and Network Services.