Collateral Servicing Specialist – Team Member, a pivotal role within our Collateral group. This essential position is designed to deliver on specific tasks and requirements, making it a crucial part of our team. As a Collateral Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment.

 

Job Summary

As a Collateral Servicing Specialist – Team Member within the Collateral group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across a variety of processes, including reviewing collateral documents, researching client exposure, and processing the release within the state timeframes and state regulations. This position offers a unique opportunity to enhance your skills in monitoring and servicing collateral and to make a significant impact on our operations.

Job Responsibilities

Adhere to established QUALITY & QUANTITY SLAs consistently.Ensure 100% compliance with process-related policies, guidelines, and controls.Manage the review of collateral documents, research client exposure, and process releases efficiently.Liaise with bank departments and external contacts, including Borrowers and Trustees.Complete all collateral processing within the SLA on the same day.Serve as the SME and first internal POC for process-related queries and clarifications.Act as the first point of escalation for process-related issues from customers.Pay attention to detail to ensure all documents are processed correctly.Identify changes to processes to improve productivity and efficiency.

Required Qualifications, Skills, and Capabilities

Hold a Bachelor’s degree in Finance or a related field, or possess equivalent work experience.Minimum 6 months of experience in the Financial Services industry with a proven track record of delivery.Exhibit strong research, analytical, and comprehension skills to analyze large data sets.Manage clients effectively, build partnerships, and lead while dealing with multiple stakeholders simultaneously.Utilize effective time management and prioritization skills to achieve business objectives.Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments.

Preferred Qualifications, Skills, and Capabilities

Build relationships with clients, internal partners, and peers effectively.Recognize issues or problems that need to be escalated promptly.Develop domain learning and exhibit strong interpersonal and communication skills.Apply analytical thinking and problem-solving skills effectively.Understand the product lifecycle and area product management thoroughly.