Are you ready to bring your amazing self to work?

At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

 

Job Summary

Our Asset Protection team uses advanced technology and analytics tools to reduce shortage and protect our bottom line. As an Asset Protection, Outreach & Engagement team member, you will have the opportunity to receive training and develop your skills in this role. You will promote a safe work environment and protect our company’s bottom line, through customer service and safety awareness. You will also greet and engage customers and colleagues and patrol high traffic environments to deter and detect potential safety concerns. In this role you will leverage de-escalation techniques to ensure a safe and secure environment for our customers and colleagues. Our goal is to protect company assets, while maintaining a safe, customer-centric shopping environment.

 

What we can offer you

An inclusive, challenging, and refreshingly fun work environmentCompetitive pay and benefits rooted in principles of equityPerformance incentives and annual merit reviewMerchandise discountsHealth and Wellness Benefits across medical, dental, vision, and additional insuranceRetirement Savings Plan with 401k match opportunityEmployee Assistance Program (mental health counseling and legal/financial advice)Resources for continuous learning, career growth, and leadership developmentPaid Time Off Fully-Funded education benefits - may include 100% of tuition, books, and feesColleague Resource Groups (CRGs) and give-back/volunteer opportunities

 

What you will do

Greet customers when they enter the store or a department and support customer experience initiativesUnderstand and leverage de-escalation techniques in order to provide a safe and secure environment for our customers and colleaguesPatrol high traffic entrances and departments to prevent and detect customer and colleague concernsAddress public health and wellness concerns throughout the store, through de-escalation when possibleUtilize safety and incident reporting to analyze and execute safety strategiesUse two-way communication devices to maintain contact with Asset Protection Detectives and ManagementHandle proprietary, sensitive, and confidential informationPrepare reports of incidents, to aid analysis and review of customer experience needs Build and maintain partnerships with store leadership team, colleagues, and outside partners, such as law enforcement and local community groupsUtilize tools made available to assist role responsibilitiesFacilitate first aid for customers and colleagues

 

Who you are

Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and colleague.Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.A resourceful self-starter who can adapt quickly to changing priorities.Ability to communicate and share information with diverse groups of customers and peers.Enjoy working as part of a team, as well as independently.Obtain and maintain required licenses, trainings, and certifications. High School Diploma or equivalent.Previous experience or training in de-escalation techniques and customer service experience is a plus. 

 

Essential Physical Requirements

Prolonged periods (at least two consecutive hours) of standing/walking around the store or department along with bursts of quick movement.Frequent use of computers and handheld electronic equipment.Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, hearing, close & color vision, and ability to adjust focus.Ability to spend long periods of time in enclosed areas.Lifting and moving items weighing up to 30 lbs.

 

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

 

Bring your creativity, energy and ideas to the Macy's team – Apply Today! 

 

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

 

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