What you’ll do

The role of the collection agent is to ensure timely settlement of outstanding invoices, through contact with customer by telephone, e-mail and letter. To contact customers with current and overdue balances to establish and resolve the reason for the unpaid debt.

 

Key accountabilities:

Liaise with customers to ensure that payments are received within allowed credit terms.Establish details of complex customer queries and own the resolution of issues preventing payment, through involvement with other departments as required and correctly registeredEnsure that cash receipts are identified and allocated as agreed with the customer, through provision of a remittance advice, or allocation details.Ensures customer contact details and contacts are up to dateProvides statements and copy invoices to customers to enable paymentWho you are Advanced EnglishComputer Skills (word, excel, (pivots))SAP knowledge (essential)Communication skills (telephone/email)Problem Solving SkillsCustomer FocusTeam PlayerAbility to prioritise and work accordinglyOrganisation ability Previous Credit control experience essentialNot a perfect fit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We believe that taking care of our employees is the key to their success. That is why we offer a competitive remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.