Description

Are you looking to jump start a career in banking? Are you interested in joining a team of professionals that help customers through their financial hardship while driving a tangible impact to the bottom line? Do you thrive in working in a fast paced environment that is ever changing? Our Collections and Recovery Specialist role may be the right career choice for you.

At Citizens, our colleagues are our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Collections and Recovery teams. We are looking for colleagues with a positive attitude that are looking to learn. Our Collections and Recovery colleagues have the support and training needed to grow their careers and make a lasting impact. 

What you can expect in this role:

Field a variety of customer calls with a passion to deliver high quality solutions for our customersHelp customers through their financial hardship by offering a wide variety of assistance and optionsExtensive training utilizing some of the most advanced techniques and tools, including an advanced AI training tool to give our colleagues the most realistic experience possibleDedicated support from leaders and peers to support your development and performanceA work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individualSatisfaction and pride in producing high quality work

What we offer

Competitive salaryExceptional benefits such as medical, dental, and generous Paid Time Off policyVariety of work schedules to suit your lifestyle and needsOpportunities to grow your career with a company that values career progressionAccess to 401(k) with corporate match and Employee Stock Purchase ProgramAccess to exclusive colleague offers on Citizens products and services

Responsibilities

Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.Adhere to policy and compliance guidelines regarding security of customer information.  Includes Citizens, local, state and federal laws.Adhere to system documentation, policies and procedures to ensure accurate operational reporting.Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls.Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.Ensure operational goals are met as set by department standards.Achieve a quality score as set by department standards.Adheres to provided schedule.Determine account status based on system of record.

What makes a successful member of the Collections and Recovery team? The positive energy and confidence you bring to Citizens and its customers every day will help build relationships with customers so you can anticipate their financial needs and provide suitable repayment solutions. Each Specialist will also be required to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues regarding account information.

Qualifications

Excellent oral communications counseling and persuasion skillsKnowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitudeExcellent data entry and typing skillsMath aptitudeFamiliarity with digital phone systemsMake independent decisions and exercise sound judgmentOrganized work habitsAbility to perform in a production environment and meet monthly operational metric goals

Education

High School Diploma Required Associates preferred 

Hours and Work Schedule

Hours per Week: 40Work Schedule: 4 days 9am-7pm, 1 day off Saturday 8am-12pm 
Monday-Friday 8am-5pm

Pay is $20.00 per hour

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.