Collect payments on past due bills. Organize list according to severity of delinquency. Call customers using telephone to inform clients of overdue accounts and amount currently owed. Utilize computer systems to handle skip tracing. Attempt to collect payment. Review terms of credit documents and ensure all customer information is correct, including phone numbers and addresses. Listen to customer's story and determine if debt can be collected. Set up repayment plans and new terms of sale. Offer advice or refer customers to debt counselors. Record new commitment to repay debt.