Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Most Loved Workplace® 
Forbes Best-in-State Employer

Collection Representative / Hybrid

PRIMARY PURPOSE:  To collect the maximum amount of overdue funds from higher volume accounts and to ensure discrepancies with customer accounts are resolved.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Provides customer service regarding collections issues.Processes customer refunds and credit memos.Monitors and maintain assigned accounts.Performs account adjustments, small balance write-offs, and customer reconciliations.Reconciles client discrepancies pertaining to outstanding balances.Communicates and serves as an interface with internal and external customers.Prepares weekly and monthly reporting and presents data to management.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required. Associate degree in business from an accredited college or university preferred.

Experience
Three (3) years of experience or equivalent combination of education and experience required. Collections experience a plus.

Skills & Knowledge

Excellent oral and written communication, including presentation skillsPC literate, including Microsoft Office productsGood organizational skills and attention to detailGood customer service skillsExcellent interpersonal skillsAbility to work independently or in a team environmentAbility to meet or exceed Performance Competencies

Taking Care of You

Career development and promotional growth opportunitiesA diverse and comprehensive benefits offering including medical, dental vision, 401k, PTO and more

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ( 19.57 - 27.40 - 35.22 USD Hourly). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Work environment requirements for entry-level opportunities include –
Physical: Computer keyboarding
Auditory/visual: Hearing, vision and talking
Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

NEXT STEPS

If your application is selected to advance to the next round, you will receive an e-mail notification and a recruiter will be in touch.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.