Contact by phone with debtors to make payment arrangements/establish payment dates and resolve issues and disputes Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required Escalate issues in accordance with escalation policy; collect, progress and escalate high quality dispute information as required Proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client Facilitation of customer support, service disconnect, litigation and/or legal enforcement when necessary