**Job Purpose and Impact** The Collection Specialist will oversee the routine operations of the end to end credit to cash process using substantial knowledge of these processes. In this role, you will be a key process coordinator in the management and control of the accounts receivables ledger for the defined country or countries. **Key Accountabilities** + Provide expansive insight to key stakeholders on the interpretation and delivery of processes. + Apply a comprehensive understanding of operational practices, procedures and internal controls to identify areas of improvement. + Coordinate process delivery across order management, credit, cash collection and cash application. + Analyze the business group portfolio in detail and develops tactics to resolve key issues to achieve sustainable positive trends in the team's performance. + Resolve queries, escalations, long lasting issues and complex processes such as self billing and netting customers, direct debit, holds or releases. + Establish robust relationships with key internal stakeholders to facilitate escalating account issues and future action plans. + Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff. + Other duties as assigned **Qualifications** **MINIMUM QUALIFICATIONS** + Bachelor’s degree in economics, Finance and related field or equivalent experience. + Minimum of three years and above of related work experience. + Good communication in English skills (TOEIC 650). **PRIOR BENEFICIAL EXPERIENCES** + Experience in processing accounts receivable aging and dispute reports. + Experience in performance management, stakeholder feedback and active metrics management. + Ms. Office package, Advance in excel, Power BI and SAP program. **KEY BEHAVIORS** + Holds self and others accountable to meet commitments. + Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. + Plans and prioritizes work to meet commitments aligned with organizational goals. **SKILLS AND EXPERIENCES TO BE GAINED** + Experience identifying potential process risks, establishing mitigation and control plans and monitoring the impact. + Driving quality with a view towards robust performance management, stakeholder feedback and active metrics management.