As a Collections Supervisor you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and controls guidelines. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance. 

Job responsibilities

Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business  Make informed business decisions using your skill set, subject matter expertise, documented policies and procedures, empowerments and relationships Identify process improvement opportunities, recommend solution(s), contribute to process/policy change led by change management leadership team, and implement changes  Ensure team’s adherence to operating policies and procedures, and legal and compliance regulations  Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards. Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you’re doing, and summarize your impact in your year-end Self-Evaluation.

Required qualifications, capabilities, skills: 

Minimum 3 years customer service experience, preferably 2 years in a call center environment Verbal and written communication skills Influencing skills  Change implementation skills Prioritization skills  Data analysis skills  High School diploma/GED required

Preferred qualifications, capabilities, skills: 

Previous financial industry experience preferred

If you bring that, we’ll take care of the rest! When you join JPMorgan Chase & Co., we'll:

Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more Provide opportunities for professional growth and advancement Provide a work environment of high-energy employees that are trained, coached, focused, and driven Provide paid classroom and on the job training, including industry leading benefits that start on day one Respect and value diversity, integrity, and teamwork

Work schedule

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings, weekends and holidays. Specific information will be provided by the recruiter. This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours. You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).