What We Need: As a Collection Admin, you’ll be responsible for managing all the shared mailboxes for Brady US, Brady Canada, Electromark, Seton, and Emedco. You will be responsible for managing the shared phone lines of the same businesses and responding to customers’s requests within 24 hours. You’ll take the necessary action required to maintain the highest level of customer satisfaction and will provide timely assistance and resolutions to customers on AR-related concerns. You’ll work closely with the Credit & Collections Team, Sales, Tax, Customer Service, and others both external and internal to Brady to satisfy customer’s requests. What You'll Be Doing: + Works closely with customers to satisfy customer’s requests over the phone and emails received in the shared mail boxes. + Works closely with customers and internal Brady team to timely resolve customer requests + Utilize Get Paid and SAP to assist in performing Collections calls requests + Effectively present information and respond to questions from internal and external customers + Understand and follow all Credit & Collection and Customer Service related policies and processes + Sends statements, aging reports, W9, invoice copies, credit card receipts to customers as required and process credit cards + Provide support to Collectors and assist with projects when required + Print Checks for Accounts Payable Team + Manage checks received in the mail and deliver to the correct department/ Lockbox/ deposit machine + Responsible to fill ACH forms and support Sales with new vendor forms + Scan incoming Invoices through Readsoft What You Will Need To Be Successful: + High Schools Diploma + Ability to read and analyze business reports, accounting documents, customer account activity, which includes research and customer requirements. + Enthusiastic, self-motivated and high levels of energy and drive, especially in the face of resistance or setbacks + Strong analytical and problem solving skills + Excellent verbal and written communication skills + Strong customer service skills (work involves interaction with internal and external customers) + Microsoft Excel - including but not limited to pivot tables, vlookups and functions + Strong organizational and time-management skills + Attention to detail + Ideally has 1+ years of Customer Service experience + SAP and/or Get Paid experience preferred. About Us: Who we are:Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2024, Brady employed approximately 5,700 people worldwide. Our fiscal 2024 sales were approximately $1.34 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com. Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. Our Benefits: + Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision + Generous 401(k) with company match + Paid time off and holidays + Opportunity to participate in incentive programs for all full-time employees + Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance + Education reimbursement opportunities + Scholarship program for children of Brady employees + A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities + Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management) + Dress-for-your-day dress code + Charitable contributions matched through Brady's Matching Gift program