Say hello to opportunities.

RingCentral’s cloud-based communications platform connects more than 2 million users across the world.

Are you looking for an opportunity where your skills and passion make a difference and where your voice will be heard?

We are seeking a detail-oriented and proactive Collections Analyst to join our team. In this role, you will be responsible for managing a portfolio of customer accounts to ensure timely collections, reconciling account discrepancies, and resolving customer disputes. You will also serve as a point of contact for both internal and external stakeholders, working collaboratively to address inquiries and drive resolution. This role requires a strong ability to prioritize tasks in a fast-paced, deadline-driven environment while maintaining professionalism and a customer-focused approach.

Key Responsibilities:

Manage an assigned portfolio of customer accounts, ensuring timely collection of outstanding balances in alignment with the company’s collections playbook.Perform collections activities, including outreach via phone, email, and scheduled follow-ups.Respond promptly to inquiries from internal teams and external customers, providing accurate and clear information.Research and reconcile account discrepancies, payment variances, and unapplied cash.Coordinate resolution of customer disputes, collaborating with internal departments such as Sales, Billing, and etc.Conduct regular customer calls, including discussions with high-level executives, to understand underlying issues and drive resolution.Document all collection activities and maintain accurate records of communications and agreements.Provide regular updates and reporting on portfolio status, key metrics, and outstanding issues.Identify trends and recurring issues, recommending process improvements where applicable.

Qualifications:

Education: Bachelor’s degree in finance, Accounting, Business Administration, or related field preferred (or equivalent work experience).Experience: 2+ years of experience in collections, accounts receivable, or a related financial role.Technical Skills: Proficiency in Microsoft Excel and experience with ERP or collections software systems (e.g., NetSuite, Salesforce).Excellent communications skills in English - written and verbal

Soft Skills:

Strong analytical and problem-solving abilities.Excellent communication and negotiation skills.Ability to manage multiple priorities in a fast-paced, deadline-driven environment.Strong attention to detail and organizational skills.Ability to interact professionally with internal teams and executive-level

What we offer

Well-coordinated professional team.

Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.

Additional Health and Life Insurance Package.

Employee Assistance Program.

25 vacation days.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.