ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reviews files to select delinquent accounts for collection efforts. Utilizes a wide variety of financial analysis tools to examine customers for potential risk via their  liquidity, leverage ratios and forecasting trends, and calculate creditworthiness for customers. Evaluates customer records and recommends that accounts be closed, or collection attempted, based on earnings and savings data, payment history, and purchase activity of customer. Calls 50 to 100 customers by telephone to collect past due invoice’s, verify accuracy of charges, or to correct errors on accounts. Creates and maintains databases on activity conducted in all accounts. Prepares reports on current findings and action taken for all accounts under investigation. Assists in the recommendation of policies to upper management.

QUALIFICATIONS:

Understanding of DSO, Aging Buckets, AR trends Ability to comprehend instructions, short correspondence, and memos in written or oral form. Ability to write correspondence. Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must work well under pressure, ability to multi- task, and work in team environment. Ability to prioritize and respond to interruptions and unexpected situations with a clear head. Ability to work independently. Willingness and ability to research issues as needed. Must be able to type 45 to 50 words a minute with minimal errors. Experience using 10 – Key adding machine. Proficient in Outlook, MS Excel, preferably JDE or some type of accounting software. Excellent communication and problem-solving skills.

 EDUCATION AND TRAINING:

High School diploma or GED equivalent required. Associate's degree in accounting or business preferred.

 EXPERIENCE:

Minimum 3-5 years professional collections experience Strong Collections and credit/financial analysis experience Collection Agency experience a plus Two-year business to business collections experience preferred.  Previous A/R experience preferred. Previous experience with medium to large corporations a plus Previous experience worth with Franchises, and understand parent/child relationship in account set-ups JDE experience a plus

COMMUNICATION AND COGNITIVE ABILITIES:

Passion for delivering results to customers. Willingness/enthusiasm for accepting responsibility and accountability; an “ownership mentality”. Strong work ethic. Enjoys working in a fast pace environment Strong communication skills, both written and verbal Independent worker. Ability to deal effectively with ambiguity. Achievement/results driven. High-energy individual. Ability to foster strong relationships with colleagues/customers. Recognized as a source of expertise and possessing a distinct point of view.