What You'll Do We are looking for a candidate with 4+ years of experience in Collection - Order to cash domain in Finance. Supports the Manager in carrying out the responsibilities of the Finance & Accounting Collections Department. Additionally, you will also contribute and improve operational and collection efficiency in your respective domain, collaborate with internal stakeholders to implement value add ideas into practice. This team is expanding, and we are looking for a Collections Specialist – to be part of our inhouse collection team and will report to the Manager, Collections. What Your Responsibilities Will Be Monitor customer accounts to identify outstanding debts. Investigate historical data for each customer account for the past due invoices. Recovers B2B overdue payments from partners via calls and emails. Update customer account status records. Prepare and present reports on collection activities and progress. Interact with customers to resolve outstanding payment issues through emails. Handle customer queries and resolve billing and customer credit issues. Identify and execute the necessary invoice adjustments. Send account statements to customers with payment instructions. Capable devising innovative solutions to enhance collection rates. Negotiating repayment plans and encouraging partners to find alternative payment solution. Contribute with effective ideas to automate manual processes and work with key stakeholders on implementing identified solutions. Setup call with onshore teams for process update, resolving customer queries and other issues. Assist operational activities within the team, including but not limited to preparation of reports, data submissions etc. What You'll Need to be Successful A degree in accounting, or a degree in business administration in finance. 4+ years of experience in Collections, Order to Cash Process (End to End Process). Experience working with International/US customers . Must be experienced in dealing with financial and numeric data. Exposure to tools like Salesforce, NetSuite, and similar ERP systems. Expert in MS Office with excellent knowledge in Advance Excel. Open to work in shift- 5:00pm to 2:00 am (US Shift)– Subject to change as per the process need. #LI-Onsite How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.