Applies experienced level of subject matter knowledge to solve a variety of common business issues. Works on problems of complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

Effectively manage debt collections for a highly complex portfolio of accounts in the French, Regional or Global market in order to reach aging targets with minimum supervision, with good communication and negotiations techniques

Establishes a plan of action to reach or exceed targets

Uses collection tools in accordance with the training, processes and expectations defined with the manager

Applies correct judgement when applying the collection strategy

Escalates timely and ensures correct follow-up until the issue is solved

Ensures timely documentation of aged receivable with relevant comments and with the frequency specified in the processes

Respects C&C processes and policies

Education and Experience Required:

Four-year or Graduate Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.

Typically has 4-7 years of work experience, preferably in collection, credit, banking, or a related field or an advanced degree with 3-5 years of work experience.

Must have proficiency in English and French language

Knowledge and Skills:

Excellent written and verbal communication, negotiation, and conflict resolution skills.

Intermediate accounting knowledge.

Excellent problem-solving skills.

Proficient computer skills.

Excellent prioritization skills.

Excellent understanding of risk mitigation tools.

Good understanding of HP processes and tools

Intermediate influence skills.

Complexity
Responds to moderately complex issues within established guidelines.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.