Collections Associate

 

SUMMARY:

Responsible for provision of varied administrative support duties related to the collection of delinquent accounts receivables due to the corporation for payment.

 

ESSENTIAL FUNCTIONS:

Contact clients regarding past due invoices; contact clients regarding duplicate payments, overpayments, underpayments and credits; document all contacts and conversation in system. Work with Project Managers and Account Executives with disputed invoices and when responses are not received. Send client copies of invoices, as requested; upload invoices into system for Wide Area Workflow and IPP. Support AR in reconciling assigned account payments; enter detailed notes in AR system and on weekly worksheet regarding emails to customers, payment status, invoices sent to customers, disputed items, short & over payment status. Process credit card/ACH payments. Cover CorpCC email to process credit card payments for all labs. Process credit card/ACH payments. Process and resolve Unapplieds/Short Balances/refunds - research and inform UA where payments need to be applied on accounts. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

 

QUALIFICATIONS:

Education and Experience:

High School Diploma/GED; AND two (2) years of collections/financial administrative support experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Required Knowledge:

Principles and practices of collections. Principles, practices of financial, and claims auditing. Administrative practices and procedures, such as business letter writing and the operation of common office equipment. Correct English usage, including spelling, grammar, punctuation, and vocabulary. Standard business arithmetic, including percentages and decimals. Computer applications and systems related to the work. Principles and practices to serving as an effective project team member. Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations. Correct business English, including spelling, grammar and punctuation.

 

Required Skills:

Compiling and reviewing financial figures for completeness, accuracy and compliance with policies and procedures. Interpreting, applying and explaining corporate policies and procedures. Using tact, discretion, and initiative within established guidelines. Researching, compiling, and summarizing a variety of informational materials. Composing correspondence and other written independently or from brief instructions. Establishing and maintaining effective working relationships with those contacted in the course of the work. Organizing work, setting priorities, meeting critical deadlines, and following up assignments with a minimum of direction. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Maintaining databases, forms, documents and related information.