Collections Coordinator I Are you interested in growing your career in Credit Risk and Receivables? Would you like to gain experience with a global organization? About our Team Our team is responsible for the on time collection of outstanding balances About the Role In this role you will work to ensure that all unresolved/unpaid debits and credits on a customer's accounts receivable are worked to conclusion. This is a 35 hour per week internship to be worked in our Philadelphia office on a hybrid basis through September 2025. Responsibilities + Ensuring that customer debts are collected in line with contracted payment terms. + Following up with customers through dunning letters, statement of accounts, email reminders and phone calls. + Setting collection priorities based on customer risk profiles and amount past due + Negotiating pay-plans and ensure that pay-plans are signed off by the relevant authority. + Ensuring reconciliations are up to date and that write-offs (escheatment where applicable) are part of the monthly cycle of activities. + Providing up to date status of the account, and addressing any queries from customers Requirements + Have excellent oral and written communication skills. Using them to drive discussions with customers regarding issues concerning non-payment of debts and resolving outstanding balances. + Be able to negotiate effectively with excellent written and verbal communication skills + Be comfortable managing difficult and emotional interactions with customers. About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. ----------------------------------------------------------------------- Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.