Dealership:L0238 Driveway Finance Corporation

The DFC Collections CSR is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due.

Location: Tigard, OR (On-site)

Start Date: 12/02/2024

Compensation: $21.00hr (Bilingual $22.00hr - highly preferred)

Responsibilities

Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable incomeProcess, follow up, and resolve inbound collection and customer service telephone inquiriesReview accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligationsDemonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputesFollow up on required customer insurance coverage and institute corrective action when deficient coverage is discoveredMeet or exceed established call volume and account action requirementsOther duties as assigned

Skills and Qualifications

Basic knowledge of installment loans, consumer collections, and collections regulations & lawsPrevious collections experience preferredAbility to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shiftStrong attention to detailSense of urgencyExcellent communicationPC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.