Returning Candidate? Log back in! Collections Manager | PAM Health Corporate Location US-TX-Plano ID 2025-65889 Category Accounting/Finance Position Type Full-Time Responsibilities

I. Job Responsibilities

 Manage Rehab OP commercial collection team.
 Train and ensure supervisors are properly trained for their specific roles.
 Review all timely filing adjustments before submitting to upper management.
 Completes random audits to ensure staff is completing assignments properly and efficiently.
 Review all AR reports for completion and appropriateness of notation.
 Report account findings during monthly AR calls, prepare and distribute monthly slide decks for MOR.
 Works to maintain facility Cash, Bad Debt, Aging and DSO within corporate targets.
 Works with facility and payers to address AR trends that impact cash flow.
 Report trends to upper management.
 Reach and trend daily and monthly key performance indicators.
 Assists collectors with next actions on difficult patient accounts.
 Review sources of rebill requests with the billing supervisor and collaborate on ways to prevent rebills where possible.
 Review productivity and complete monthly performance audits on each team member, following up and monitoring collector follow up on balances to ensure
actions are progressing towards resolution of balances.
 Refers accounts to supervisor, director, or VP for write-off, accounting reserves, and agency or legal placement.
 Responsible for managing Aging Report properly to insure appeals are sent and followed up timely to prevent missed filing deadlines, prevent balances
rolling to the next aging buckets and reduce percentage of AR greater than 90 days old.
 Communicates all denial trends to upper management.
 Reviews escalated accounts within 3 business days of referral by collections team members, returns to team members with recommended next actions,
escalates to senior leadership where needed, or works those accounts where necessary to obtain payment. Investigates refund requests, overpayment
notifications, and credit balances as required.
 Maintain adequately trained staff to achieve daily productivity requirements
 Responsible for workflow management within the Collection Team and recommendations for process improvement
 Creating processes with a core design of automation and waste reduction, processes and workflow that rely on automation and are designed to eliminate
touches wherever possible.
 Provide coaching and development for new training initiatives
 Onboarding, training, coaching and development for New Hires
 Work collaboratively with leadership and other team leaders on issues and creative solutions

 Work with and escalate payer issues where appropriate to Managed Care to address bulk/high dollar payer issues impacting cash collections while preventing
damage to critical payer relationships
 Ensure collection team has knowledge of Contract Terms, State and Federal prompt pay statutes and guidelines to ensure payer compliance and accountability
in underpayment situations, appeals rights, overpayment assertion and timeliness of payment
 Represents collections team by participating on implementation teams and projects
II. Leadership
 Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others;
demonstrates empathy; brings out the best in others and in his/her team
 Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements; effectively manages conflict; aligns department
goals with organization goals; provides feedback; delegates appropriately; evaluations completed on time
 Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of
confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines
 Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and
efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges
 Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely,
appropriate decisions.
 Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required;
evaluates alternatives; appropriately organizes complex issues to desirable resolution
 Communication: Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates
effective oral and written communication skills; negotiates effectively.
 Quality Improvement: Strives for efficient, effective, high-quality performance in self and in the department; delivers timely and accurate results; resilient
when responding to matters that are challenging; takes initiative to make improvements
 Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior
of self and staff
 Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others
 Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education
III. Customer Service
 Maintains the highest level of customer service via courtesy, compassion and positive communication
 Promotes the Mission and Vision of Post Acute Medical within the work environment and the community
 Respects dignity and confidentiality by adherence to all applicable policies and procedures
 Provide support to all facilities when requests are received or assistance is needed. Be timely and responsive to all requests. Treat our facilities as customers
and provide superior customer service to each.

IV. Health and Safety
 Works in a manner that promotes safety; wears clothing appropriate to the performance of the job
 Participates in OSHA required training
 Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment
 Reports unsafe practices to management
 Knows own role in case of an emergency

Qualifications

Education and Training: This position requires a four (4) year college degree or relevant experience in addition to a minimum of five (5) years of hospital billing/collections experience and three (3) years of managerial related experience.
Required Knowledge, Skills, and Abilities:

Individual must be able to perform each essential duty satisfactorily to include: management of staff, authorize and review all adjustments and refund requests, analyze and maintain A/R > 90 days at an acceptable level and ensure all reports are worked within the established guidelines and time frames.The Collections Manager is also involved directly with collection efforts on outstanding accounts which includes: telephone contact with payers, work collection reports, audit accounts, appeal denied claims as necessary, update accounts as necessary, submit and monitor problem claims, identify payor related denial trends, and meet or exceed department goals. Options ApplyApplySubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Application FAQs

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