Description We are looking for a driven and experienced Collections Supervisor to oversee and support our client's collections team in Indianapolis, Indiana. This role involves both leadership and hands-on contributions, requiring a strategic approach to collections while fostering team growth and efficiency. The ideal candidate will excel at setting clear expectations, tracking performance metrics, and resolving complex account issues while ensuring compliance with applicable regulations. Responsibilities: • Supervise the daily operations of the collections team to ensure prompt follow-up and resolution of overdue accounts. • Manage a personal portfolio of high-priority or challenging accounts to achieve timely collections. • Define, monitor, and analyze key performance indicators (KPIs) to assess team effectiveness and improve collection strategies. • Establish clear goals for team members, track their progress, and provide constructive feedback to enhance performance. • Train and mentor team members on effective collection techniques, negotiation strategies, and customer interaction skills. • Ensure adherence to company policies and legal regulations in all collection activities. • Address escalated customer concerns with professionalism and efficiency to maintain positive relationships. • Collaborate with internal departments to streamline processes and resolve account-related issues. • Prepare detailed reports on collection performance, aging trends, and areas requiring attention for management review. • Identify opportunities for process improvements and implement strategies to boost efficiency and recovery rates. Requirements • Bachelor’s degree is preferred. • At least 3–5 years of experience in collections, including 1–2 years in a supervisory or team lead role. • Comprehensive knowledge of collections practices, account reconciliation, and credit policies. • Proven ability to develop and monitor performance metrics and KPIs. • Strong leadership and interpersonal skills with a focus on motivating and guiding teams. • Excellent organizational and problem-solving abilities to manage multiple priorities effectively. • Proficiency in collections software and Microsoft Office Suite, particularly Excel. • Ability to handle sensitive information with discretion and maintain confidentiality. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .