Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering outstanding Customer Satisfaction and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed handle change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role We strive to cultivate a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives. We are thrilled to announce an opportunity to join our team as: Collections Noram SoftwareOne Scope: Full time-Permanent | Office: Ciudad de Mexico | Hybrid Inquire with our customers regarding payment through email, phone, and 3rd party portals Provide outstanding internal and external customer service regarding collection matters Review for account discrepancies, answer queries, and resolve short/over payments Prepare and issue customer refunds Work comfortably within excel documents and prepare comments for weekly aging reports Document clear and concise notes of collection activity completed Communicate & follow up effectively with the sales department regarding resolution of billing discrepancies Achieve or exceed defined department goals and activity metrics. What we need to see from you +1 year Collection experience preferred. A Bachelor's Degree in any Business field is preferred, although equivalent experience will be considered. Knowledge of finance, accounting, and basic office administration procedures. MS Office experience including intermediate Excel knowledge is critical. Job Function Finance