Description -Normal Office Environment -Report daily to the Pasay office. -This role will primarily be reporting on a APAC morning or mid shift but may also be requested to be on shifting schedule from time to time. -Work during Holidays as may be required by the Company. -May be asked to render overtime on critical and peak times as may be required by the Business. As a Collections Analyst, you will support Amazon’s STANDARD customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment. Amazon seeks a Collection's analyst with at least 2+ years COLLECTIONS experience in a large customer-oriented corporate environment, for our AMAZON WEB SERVICES business line. Key job responsibilities - Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues. - Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations. - Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers. - Managing and resolving invoice discrepancies to ensure timely and accurate receivables. - Managing internal and external Accounts Receivable inquiries. - Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information. - Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR. - Understand the pain points of customers and solve our customer’s problems. - Providing prompt, efficient, detailed, customer-oriented service to customers. - Escalating when appropriate to direct manager and/or senior leaders. - Keeping detailed notes, task creation and reminders in our collections tools. - Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement. - Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. - Analyze trends and suggest process improvements. - Perform other projects and duties as required. Basic Qualifications - Candidate must be a graduate of a Bachelors Degree preferably in Finance/Accounting as Major Subject. - Prior experience of at least 2 years in similar Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs. - Knowledge on Outlook, Word and Excel or similar desktop applications. - Good Communications skills – Written & Verbal - Proficient in Microsoft Excel and Word. - Flexible to work in a night/graveyard shifting schedule. - Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented. - Can work under pressure and with deadlines. - Excellent verbal and written communication skills, with a strong customer service focus. - Has the ability to prioritize, multi-task and work with minimal supervision. - A person who is open to work with diverse teams with different cultures on an global team. Preferred Qualifications - Preferably has working knowledge on Oracle Financials or other Finance ERP tools. - Preferably with Collections background. - Excellent organizational and time-management skills - Knowledge of Amazon business or the e-commerce/ advertising industry.