Short Description

As a Collections Specialist, you will leverage your proficient knowledge of Finance & Accounting to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. You will be proactive in ensuring the delivery of a customer focused service to client. 

Qualifications

Above 6 months of experience in Finance & Accounting (preferably in O2C/AR);

Minimum B2 level in Italian and English;

High level of Customer Service skills, Client-focus attitude;

Good analytical and communication skills;

Ability of prioritizing and organizing own work in order to deliver within agreed timelines;

Able to work in a dynamic environment, with people from diverse culture;

Process management and improvement skills.

Job Responsibilities

Monitoring accounts and contacting clients (calls, e-mails) to ask them about their overdue payments;

Investigating and resolving unapplied payments;

Updating account status records and collection efforts;

Reporting on collections activity and accounts receivables status;

Collecting relevant information and following up on other parties to complete the dispute resolution;

Ensuring that operations are run according to engagement’s financials / budget (cost control, review financial data, budgets / forecast, ensure proper billing / invoicing based on contract etc.);