Short Description

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

Languages: English and Spanish – minimum B2 level

Highschool diploma is mandatory

Microsoft Excel skills

Customer service skills

Strong interpersonal and negotiation skills

Team player attitude

Familiarity with standard analysis tools/techniques

Ability to read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken

Minimum 1 year of experience in financial area (O2C roles preferably)

Ability to apply process improvement methodologies to the area of expertise for the continuous improvement purposes

Ability to keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise

Ability to understand KPI measures and their impact on profitability

Ability to propose improvements to optimize and increase efficiency and effectiveness within the delivery

Job Responsibilities

Responsible for the day-to-day management of the client’s Accounts Receivable portfolio

Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements

Ensures quick resolution by the Credit Control Team of issues and escalated items

Manages a complex AR portfolio, negotiates and implements payment solutions with clients

Responsible for achieving cash collection and ageing targets

Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio

Regularly assesses all credit management controls and procedures for change and improvement 

Develops strategies and solutions for problematic customers 

Develops strategies and solutions to overcome credit management and credit control challenges

Is able to develop customer complex account reconciliations

Ensures cash collection targets are met 

Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes

Working schedule: Monday to Friday (minimum 3 days per week work from the office).