**Must Have** : + Accounting, reconciling, Microsoft Office, Excel, Collections Calls **Nice to Have** : + Advanced Excel Experience, Pivot Tabels **Position Description** : **Summary** : + This role is responsible for performing soft collections on outstanding receivables while delivering exceptional customer service. The ideal candidate will build strong partnerships with customers and work collaboratively with credit analysts to resolve payment issues and maintain healthy cash flow. **Requirements** : + This position requires a professional demeanor, strong communication skills, and the ability to balance the company’s financial goals with preserving customer relationships. **Key Responsibilities** : + Soft Collections and Customer Communication: + Contact customers via phone, email, and other channels to follow up on overdue invoices in a respectful and customer focused manner. + Maintain a professional and empathetic approach to addressing customer concerns. + Customer Account Management: + Review and monitor accounts receivable aging reports to identify overdue accounts. + Document all collection activities, customer interactions, and payment commitments. + Collaborate with Credit Analyst: + Partner with the credit analyst to evaluate customer payment trends. + Share feedback and insight from customer reactions to help refine credit terms and account strategies. + Work together to resolve complex payment issues, including but not limited to disputes or escalations. + Customer Service Focus: + Ensure a positive experience through the collections process. + Build and maintain strong customer relationships by understanding their needs and demonstrating a commitment to finding a mutual beneficial solution. + Provide prompt and clear responses to customer inquiries about account status, billings, and payments. **Qualifications** : + Proven experience in collections, accounts receivable, or customer service in business to business (B2B) environment + Strong interpersonal and communication skills, with the ability to navigate challenging conversations while maintaining positive relationships. + Demonstrate ability to work collaboratively with cross-functional teams, including credit and finance. + Proficient in Microsoft Office Suite (Excel, Word, Outlook) + Familiarity with credit analysis processes is a plus. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.