Job Description

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.

As a Call Center Customer Service Specialist in Fraud, Collections, Retails & Card Services at Chase, you will have the opportunity to provide outstanding service to our customers, resolve their queries in a timely manner, and grow your skills in customer interaction and problem-solving. You will be a key player in managing customer transactions, including fraud investigation, collections, payments, loans, and more, offering you a diverse and dynamic work experience.

Job Responsibilities

Contact customers via phone, email, or mail to discuss their outstanding accounts and payment options. Negotiate payment plans and arrangements that are mutually beneficial for the customer and the company. Maintain accurate and up-to-date records of all communications and transactions. Provide exceptional customer service by addressing customer inquiries and concerns in a professional and courteous manner. Collaborate with team members and other departments to resolve complex account issues. Meet or exceed individual and team performance goals and targets. Adhere to all company policies, procedures, and compliance regulations. Required qualifications, capabilities, and skills: Computer experience required, utilizing multiple computer applications in a Windows-based environment Completed at least 2 years in college or, Completed the K-12 Curriculum or, High school graduate with 1 year customer-interfacing work experience or, Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred qualifications, capabilities, and skills:

Strong communication and interpersonal skills. Ability to handle difficult conversations with empathy and professionalism. Excellent problem-solving and negotiation skills. Detail-oriented with strong organizational abilities. Basic computer skills and proficiency in using call center software. Ability to work independently and as part of a team. Work Schedule: Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter.

  This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.