Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About Thermo Fisher Scientific 
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world's leading provider of services to science, with revenues of $40 billion. Our mission is to enable our customers to build a healthier, cleaner and safer world. We help our customers accelerate science research, solve complex challenges, improve patient diagnostics and increase laboratory productivity. Our global team of more than 130,000 colleagues offers an unmatched combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands.

Key Responsibilities

Management of clients with a portfolio categorized as medium complexity.Perform coding process of the activities already predetermined in the corresponding system to give a view of the status of customer's invoices. Follow the collection strategies established by the management, through the analysis of the accounts, the follow-up of the respective and established process.Reconcile customer statements (medium complexity portfolio), with existing debits and credits to identify those with overdue balances or overdue invoices, and share the updated statement with the customer.Notify the corresponding departments when various claims arise from customers that generate disputes to reach a resolution of the collection process.To be the point of contact of the clients, to attend in the best way the collection queries or to redirect the queries of other cases to the department or person in charge for its correct resolution.Participate in updating process documentation or process support documentation when required.Find opportunities to improve the processes related to your department, proposing solutions and standard processes. Provides support and performs any other request required by the company's needs.

Minimum Requirements/Qualifications
• High School Diploma required; Bachelor’s in finance, accounting, economy, mathematics preferable, or years of equivalent experience in the position.
• 2-3 years of previous work experience in Shared Service Centers.
• B2+ English Level. Show skill with MS Office (Word, Excel, and Outlook).
• Confirmed experience and capability to handle at least one ERP (SAP, Oracle, JD Edwards, BAAN, QAD, Intuitive, Mainframe).Additional Desirable Requirements. Experience in Cforia and/or Get Paid

Competences
• Build customer loyalty: Provide trust between internal and external customers.
• Adapt continuous improvement using the internal model to improve processes and resolve issues.
• Communicates Openly: Communicate honestly and appropriately with colleagues, leader and managers.
• Leverage Business Efficiency: Make profitable business decisions, apply contingency plans to strategies, and make data-driven decisions.
• Build interpersonal relationships.
• Put the Customer First: Think and act with a customer-centric mentality to deliver exceptional customer experiences.
• Own your Results: Take personal accountabilities for all you do and always exercise good judgement.
• Find a Better Way Every Day: Be intellectually curious and use Practical Process Improvement (PPI).