Job Description

QUALIFICATIONS

High school diploma/G.E.D. equivalent requiredAt least 6 months to 1 year of related work experience (Collections experience in a Call Center environment)Bilingual (English/Spanish) preferred

JOB DETAILS

Schedule

Monday through Friday, 8:00 am – 5:00 pm or 9:00 am – 6:00 pmAbility to work overtime and/or weekends as needed

Pay Range

$17.50 - $20.00 per hour (depending on experience/qualifications)Full time with BenefitsEarn additional incentives for exceptional performance with no cap!** $1000 sign-on bonus ** for new associates

Location

This position has flexibility to work in-office, from home, or hybrid, provided the following qualifications are met:

Must reside within 50 miles of one of the following locations:MVW Orlando Headquarters (7812 Palm Pkwy, Orlando, FL 32836); orMVW Lakeland Office (1200 Bartow Rd, Lakeland, FL 33801)Will be expected to work 100% in-office through training period, up to 90 daysRequired Equipment if working from home:Hard-wired high-speed connection, not just wi-fi.Personal cell phone (needed for 2-factor authentication).Company will provide: computer, two monitors, keyboard, mouse, and headset.

SUMMARY

Pursue collections and keep accounts current by contacting customers via telephone or email. Determine customer’s ability to pay and offer appropriate payment options. Enter details of conversation and agreements into computer system. Act as primary contact for collection issues. Analyze information using computers with business processing software. Review and correct any payments posted in accounting systems. Make collection escalation recommendations to appropriate individuals when more severe efforts are needed.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners’ service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

CRITICAL TASKS

Collections

Evaluate account information presented by automated calling system.Communicate with customers regarding delinquent account status.Determine customer’s ability to pay and offer appropriate payment options.Enter details of conversation and agreements into computer system.Review and comprehend delinquency status reports.Review and identify payment posting errors in financial systems and file for corrective action.Make collection escalation recommendations to appropriate individuals when more severe efforts are needed.

General Finance and Accounting

Submit requests on behalf of customers for reports, statements, and forms to internal processing groups.Analyze information using computers with business processing software.Keep team leads/managers/directors abreast of trends and issues or status of work.

Computers/Software

Use computer systems and software packages to input, access, modify, store, or output information.Enter and retrieve data from computer systems using a keyboard, mouse or trackball.Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

Communication

Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner.Speak to customers and co-workers using clear, appropriate and professional language.Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

Enter and locate work-related information using computers.Read and visually verify information in a variety of formats (e.g., small print).

Collections Representative Job Family: Finance and Accounting

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Policies and Procedures

Maintain confidentiality of proprietary materials and information.Protect the privacy and security of customers and coworkers.Follow company and department policies and procedures.Perform other reasonable job duties as requested.

CRITICAL COMPETENCIES

Analytical Skills: Computer Skills, Arithmetic Computation, Learning

Interpersonal Skills: Interpersonal Skills, Teamwork, Diversity Relations

Communications: Communication, Listening, English Language Proficiency

Writing: Forms, Reports, and Log Completion

Personal Attributes: Integrity, Dependability

Organization: Detail Organization, Time Management, Multi-tasking

General Finance and Accounting: Typing, Microsoft Office

**Sign-on Bonus subject to eligibility requirements; prior workers or internal associate transfers are not eligible.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.