As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client.
Qualifications· Language: English - B2 level
· Highschool diploma is mandatory
· Microsoft Excel skills
· Customer service skills
· Strong interpersonal and negotiation skills
· Team player attitude
· Minimum 6 months of experience in financial area (O2C roles preferably)
Job Responsibilities· Responsible for chasing outstanding invoices from customers of our clients
· Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively
· Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt
· Manages an AR portfolio. Responsible for achieving cash collection and ageing targets
· Negotiates, implements and documents payment solutions with customers
· Builds and maintains strong relationships with external customers
· Escalates disputes and protracted nonpayment situations in accordance with engagement policies
· Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions
· Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio