Short Description

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

Highschool diploma is mandatory;

Languages: English and Spanish - minimum B2;

Customer service skills;

Strong interpersonal and negotiation skills;

Team player attitude.

Job Responsibilities

Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;

Investigating and resolving unapplied payments;

Initiating refunds for the overpayments;

Updating account status records and collection efforts;

Reporting on collections activity and accounts receivables status;

Working schedule: Monday to Friday within business hours.