At CooperVision, a division of CooperCompanies, we’re driven by a unifying purpose to help people to experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com

 

Scope:
This position performs a wide range of tasks in support of credit, billing, cash applications, and collections.

 

Job Summary:
The Collections Specialist serves as a liaison for customer billing inquiries and is the focal point for cash application and collections activities. Responsibilities include reconciling accounts receivable, managing collection processes, posting payments, and maintaining collaborative relationships with assigned accounts. The role also involves financial analysis related to establishing customer credit lines.

 

Essential Functions & Accountabilities:

Process daily cash receipts and apply incoming customer payments to appropriate accounts and invoicesManage discrepancies, deductions, and adjustmentsPerform collection activities for accounts with past-due balancesMonitor and maintain assigned account portfolioIdentify potential bad debt and financial exposure risksEstablish and maintain effective working relationships with customers and internal partnersCommunicate with customers regarding billing and general inquiriesReduce accounts receivable aging and delinquency for assigned accountsMaintain accurate records related to accounts receivable, credit, discrepancies, and issue resolutionGenerate weekly and/or monthly reportsReview and process pending orders and account adjustments in accordance with department policiesInteract with customers and internal teams to resolve disputed items per company policies and proceduresCollaborate with sales and management to expedite collections and resolve issuesAssist in financial analysis, credit underwriting, and approval of new accountsSupport Sales and Marketing teams with customer inquiries, new program launches, and initiativesRecommend and prepare severely delinquent accounts for external collection proceedingsParticipate in special projects supporting the Accounts Receivable department and Finance organization

 

Qualifications
Knowledge, Skills, and Abilities:

Degree in Accounting, Business, or a related field preferredA combination of education and experience resulting in a solid understanding of cash applications and collections is requiredMinimum of 1 year of experience in accounts receivable, cash applications, collections, or customer relationsExperience with Oracle, Microsoft Dynamics 365, and other ERP/business applications is beneficialStrong attention to detail and data accuracyExcellent oral and written communication skillsFriendly, collaborative, and team-orientedStrong customer service, research, and negotiation skillsSound judgment based on data analysisOrganized with strong time management and multitasking abilitiesModerate understanding of accounts receivable and general accounting principlesCritical thinking skills to proactively address unfavorable conditionsAdaptable to changes in systems and processesProficiency in Microsoft Office, especially Excel

 

Work Environment:

Standard office settingOnsite 5 days a week in officeSedentary to light physical effortExtensive use of telephone and computer

 

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $24.00 and $28.00. per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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