A Day in the Life:

The CRU Collections Specialist is responsible for actively managing their portfolio of claims from time of billing up until the receivable is cleared. Daily tasks will include billing, collections or adjustments of their assigned files, as well as calling all involved parties and their insurance carriers to bring the claim to resolution. Interactions with accounts in a collection capacity will be a combination of obtaining firm payment information while maintaining a good relationship with the customer. Collection procedures have been developed to provide a systematic way of dealing with delinquent accounts while also retaining our customer’s loyalty. The CRU Collections Specialist will work closely with the Hertz Sales team in addressing sensitive issues with the account, such as possible suspension due to non-payment. They will also interact frequently with our Operations teams to secure the necessary documents supporting our subrogation demands. The ability to discern accounts with cash flow issues in order to minimize revenue exposure and great communication skills are critical to effectiveness in obtaining resolution of accounts. 

We expect the starting wage to be around $16.85 per hour. 

What You’ll Do:

Place proper focus on overall collections. Maintain incentive plan guidelines each month. Ensure accounts are called as scheduled and quotas maintained. Demonstrate professionalism when dealing with contacts. Maximize Collection efforts and customer satisfaction. Practice collection and research techniques to ensure timely resolution. Maintain accurate and complete documentation of all collection activity. Develop a systematic approach for account reviews and calls. Include Customer Relations when addressing sensitive account issues. Include Hertz Sales when addressing sensitive account issues. Respond to inquiries within 24 hours to maintain customer service. Other duties as assigned by supervisor/manager. One year Credit and Collection experience or one year of auto insurance claims experience

What We’re Looking For:

One year Credit and Collection experience or one year of auto insurance claims experience High School or equivalent, Bachelor Degree in Business preferred Basic working knowledge with Microsoft Word and Excel Basic working knowledge of Microsoft Access Excellent verbal and written communication skills Excellent customer service and telephone skills/experience Excellent organizational skills and ability to handle multiple tasks Must be able to work well with others Must be attentive to detail Must be an independent worker and able to work with minimal supervision.

What You’ll Get:

Up to 40% off the base rate of any standard Hertz rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more