At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.
What You Can Expect
Is accountable for the overall proactive and timely collection activities of key and strategic accounts; including international collections and negotiation of payment plans in a GBS ITC environment. Responsible for reducing bad debt exposure to a minimum and identify any disputed items in a timely manner. Support process improvements, drive productivity and transparency through reporting and key collection process metrics in a diverse and rapidly changing environment. Be a trusted business partner to Sales, Customer Service, Contracting, Tax and other departments in the organization.
How You'll Create Impact• Responsible for monitoring assigned customer accounts and tightly follow-up on past due accounts.
• Respond timely to all e-mails and inquiries from internal and external customers
• Maintain well-documented customer files and track collection efforts in collection tool.
• Identify and escalate uncollectable accounts to management
• Daily contact with customers by phone or e-mail to collect past due amounts
• Handle timely escalation of issues and concerns from team and if it cannot be resolved, escalate to management.
• Close collaboration with BPO Partner in relation to Cash Application
• Partner with internal customers and sub-system owners to enhance the integrity, the timing of collections and to support the sales process to ensure all revenue related transactions are being properly recorded.
• Interaction with Sales, Operations and other groups to coordinate the resolution of open issues and other financial situations on customer’s accounts.
• Ensure proactive and timely collection of outstanding debt and refunding of credit balances
• Identify disputes and/or deductions and track through resolution cycle utilizing good communication and relationship management with sales, customer service, shipping, etc
• Maintain Bad Debt Reserve exposure to a minimal level
• Provide excellent Customer Service whilst collecting open receivables
• Strong collaboration skills
• Excellent Customer Service skills
• Excellent Communication skills (oral and written)
• Positive attitude, proactive and flexible.
• Good organization and problem-solving skills. Forward and process thinking
• Fluent in English, knowledge of Nordic language – desirable but not essential
• Ability to deal with competing priorities and projects
• Excellent Microsoft skills (Excel, Word, Powerpoint), knowledge of SAP or High Radius an advantage
• Strong analytical skills and good understanding of accounting principles, including Accounts Receivables and credit management.
• Bachelor’s degree in finance or equivalent.
• 3 Years of relevant work experience or a combination of 2 years relevant work experience and advanced education.
• Advanced education a plus.
• Preferred experience in accounts receivable.
Less than 5%
EOE/M/F/Vet/Disability