The Collections Specialist is responsible for managing and maintaining customer accounts receivable to ensure money is received within terms. 

 

Essential Job Functions: 

Review rejected invoices for validity 
Perform collection activities in order to meet current goals and metrics 
Forward rejected invoices on to the appropriate parties for resolution 
Verify payment status of outstanding invoices 
Document interaction with customers  Review and recommend action for slow/poor paying customers 
Make collection calls 
Prepare and maintain demand letters 
Resend invoices and statements as required 
Review daily cash application report for discrepancies 
Review unapplied cash report and apply appropriately 
Work with sales representative to improve collections and customer knowledge of credit, billing and collection policy  Duties, responsibilities and activities may be assigned or changed from time to time 

Minimum Qualifications: 

Three years of collections experience is required  Experience in the transportation industry is preferred 
Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel 
Must be able to multi-task and work in a fast paced environment 
Proficiency with software programs such as MS products Lotus Notes is preferred; data entry skills are required 
Must be a team player with high energy and strong organizational and problem solving skills 
Must be able to work with minimal supervision