ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. POSITION SUMMARY: Under the general direction of the Collections Manager, the incumbent will be responsible for timely collections efforts, prompt resolution of issues impeding payment, escalation of non-paying customers for resolution, and support of the overall responsibilities of the Collections Manager. RESPONSIBILITIES: + 1. Performs all collections duties for an assigned portfolio of commercial customers + Meets or exceeds minimum collections productivity levels set by the company + Discusses open balances with customers and gains payment promises + Escalates accounts within customer organization or within ABC Imaging if primary collection efforts do not produce results + Maintains a system of follow-ups to ensure that customers are contacted on a regular basis. Records all activity in the collections system + Partners with Billing, Cash Application, Sales, and field personnel to resolve open customer disputes in a timely manner + Recommends accounts be placed on credit hold if needed during the collections process + Records credit card information and routes it to cash applications for charging and posting. Protects confidential client information + Reviews delinquent account aging on a regular basis and ensures that customer contacts are prioritized according to order of importance + Maintains a high degree of tact and decorum when dealing with external and internal customers, working collaboratively to resolve one-time and recurring issues + Identifies issues attributed to account delinquency and provide insights to Collections Manager + Uses discretion and independent judgment to determine best practices to drive collection commitments from past-due accounts. Qualifications: + At least 3-5 years of experience in high volume, full-service accounts payable environment + Bachelor's Degree in related area or relevant experience + Strong capability with Microsoft Excel + Extensive experience working in Collections + Understanding of purchase order matching process preferred + Highly developed organizational ability, strong attention to detail + Ability to work independently and handle multiple tasks without losing focus + Superior customer service skills + Ability to communicate effectively with shop managers, employees and vendors to clarify procedures and processes