Description We are searching for a proficient Collections Specialist in Lawrenceville, Georgia. As a Collections Specialist, your primary role will be to manage customer accounts, handle debt collection, and ensure the prompt resolution of outstanding balances. You will be instrumental in maintaining a steady cash flow, mitigating financial risk, and establishing strong customer relationships while adhering to our organization's policies and industry regulations. Responsibilities: • Facilitate the recovery of overdue accounts by initiating contact with customers, negotiating payment terms, and securing payments for outstanding invoices. • Identify and promptly resolve any customer disputes or billing issues to minimize payment delays and maintain customer satisfaction. • Utilize accounting software systems to track, monitor, and manage customer accounts, payment statuses, and generate reports. • Regularly communicate with customers through various channels to discuss overdue payments and establish suitable payment arrangements. • Evaluate customer credit risk, report on collection trends, and escalate complex issues to management as necessary. • Generate weekly and monthly reports on collections performance, aged receivables, and other key metrics, ensuring all actions taken are thoroughly documented. • Collaborate with cross-functional teams including sales, customer service, and finance to resolve customer issues, adjust billing discrepancies, and ensure timely payment processing. • Adhere to all internal credit and collection policies, as well as legal and regulatory requirements, while maintaining confidentiality and adhering to company guidelines. Requirements • A minimum of 5 years of experience in a Collections Specialist role or similar • Proficiency in using Accounting Software Systems • Experience with Accurint is necessary • Familiarity with ADP - Financial Services • Skillful in CRM use • Knowledge of Epic Software is a must • Expertise in handling Accounts Receivable (AR) • Experience in Answering Inbound Calls is required • Proficiency in carrying out Billing Functions • Experience in Claim Administration • Familiarity with Collection Processes is essential Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .