Position PurposeThe Collections Specialist is responsible for the collection of outstanding customer accounts from an existing client base and all other aspects of collections. This position will work closely with operations to develop strong relationships with new and existing customers relating to credit and collections. Compensation Range: $50,000 - $60,000 plus potential profit share   BenefitsMedical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees. Essential Duties and ResponsibilitiesTo perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:• Provide outstanding customer service to all employees and management inquiries regarding collection matters.• Establish credit terms and limits for new customers using DNB reports, supplier references, personal guarantees• Create and maintain customer files• Review and monitor assigned accounts and all applicable collections reports• Provide clear communication and customer service on collection issues to external customers and internal business partners• Make outbound collection calls in a professional manner while keeping and improving customer relations• Negotiate settlement or payment plans with customers and provide timely follow-up on those arrangements• Process lien waivers and ensure lien rights are secured• Running monthly collections meetings• Other duties as assigned Qualifications• High School diploma or equivalent• 2+ years B2B collections experience, including interaction with a large customer base• Strong communication, problem solving, and analytical skills required• Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency• Strong attention to detail with an eye for detail• Ability to work independently and to adapt to a fast-changing environment• Proficiency in MS Office, including Excel, Word and OutlookPreferred Qualifications• Notary• Post High School education with some emphasis in Accounting, Finance, and/or Customer Service a plus.• No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you! Physical Requirements• This position may require lifting to lift 25 lbs. from floor to countertop and countertop to floor. Environment• Indoor, office environment CompetenciesTo perform this position successfully, an individual must display the following qualities.• LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards. At LONG Building Technologies, we don’t just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

LONG Building Technologies, Inc. is an Equal Opportunity Employer.