Description About the Position The primary responsibility of this position is to organize, document and coordinate internal credit and collections activities related to an assigned customer portfolio. The Collections Specialist will provide customer service for shippers and agents relating to existing account balances, account payment discrepancies, and historical invoice activity. The Collections Specialist will also analyze account performance and provide recommendations on ongoing credit limits for existing accounts. Responsibilities: 1. Perform continuous monitoring of customer portfolio and execution of daily collections activities, utilizing both phone and email communications to secure status updates and promises of payment relating to delinquent customer accounts. 2. Utilize imaging systems and electronic file networks to pull and review documentation for invoicing disputes and process correction requests, when necessary. Coordinate with billing and accounting department staff on the correction of errors, including rebills, misapplied payments, overpayments and freight bill corrections. 3. Provide monthly summary of portfolio collections progress and participate in monthly portfolio review with department manager and other management personnel as appropriate. Escalate collection issues to department manager as appropriate based on customer responses and payment actions. Work with department manager and company executives as appropriate to develop strategies around involvement of third-party collections firms. 4. Perform periodic review of account activities to assess adequacy of customer limits in context of current revenue trends. Work with agents and regional business development executives to gather information on future credit needs. 5. Research any short paid invoices with customers, then working with agents, regional business development executives and carrier services personnel as necessary to determine invoice revisions or setup necessary chargebacks to driver and agent unit accounts. 6. Assist accounting department as necessary in obtaining any requested customer payment remittance information relevant to assigned portfolio. 7. Other duties as assigned. Required Qualifications: · Bachelor’s degree in Finance, Accounting or Business preferred · High School graduate or equivalent · 2+ years of relevant collections experience preferred, combination of education and experience will be considered · Strong communication and customer service skills · Team player with good inter-personal skills · Exceptional organizational skills and high detail orientation · Ability to manage multiple tasks and prioritize to meet deadlines in a fast-paced environment · Ability to work independently as well as part of a team · Proficiency in Microsoft Excel, Word, and Outlook Requirements Accounting Software Systems, Accounts Receivable (AR), Billing Functions, Collection Processes Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .