Description We are offering a long-term contract employment opportunity for a Collections Specialist in the service industry located in ROCHESTER, New York. The role involves managing collections for commercial contracts and requires a detail-oriented individual comfortable with having difficult conversations and adept at conflict resolution. The workplace is a quiet office environment with a supportive team. Responsibilities: • Communicate via phone with commercial customers who have outstanding balances • Research and review customer account status • Collaborate with the collections supervisor to devise resolution opportunities • Track down relevant contacts and facilitate payments • Employ accounting software systems and CRM for efficient work processes • Utilize tools such as Accurint and ADP - Financial Services • Manage accounts receivable (AR) and billing functions • Answer inbound calls and handle claim administration • Use Epic Software for various tasks • Maintain a quiet and supportive team environment. Requirements • Proficiency in Accounting Software Systems is essential for managing financial data. • Must have experience with Accurint for conducting comprehensive searches and investigations. • Familiarity with ADP - Financial Services is required for efficient financial management. • Proficiency in CRM is necessary to manage customer relationships effectively. • Knowledge of Epic Software is beneficial for comprehensive healthcare management. • Must demonstrate strong skills in Accounts Receivable (AR) for managing outstanding invoices. • Experience in Answering Inbound Calls is important for handling customer inquiries and concerns. • Must be able to perform Billing Functions accurately and efficiently. • Proficiency in Claim Administration is necessary to manage and resolve customer claims. • Must have a solid understanding of Collection Processes to manage overdue payments effectively. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .