With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

Perform all aspects of collections and administrative functions for outstanding invoices and balances on Community Archives accounts receivable. Communicate with title companies on behalf of Associa’s branches to collect outstanding AR from Community Archive orders.

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Job Responsibilities:

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\n\nContact Title Companies via email, phone, and other modes of correspondence in regard to their unpaid and outstanding balance on Homeowner Closing documents, according to FDCPA regulations. \nUtilize all approved collection strategies and programs (i.e. re-age, reinstatement, payment plan, etc.) for payment on delinquent accounts.\nMaintain accurate and complete documentation on customer accounts, client correspondence files, and adhere to established follow-up procedures.\nMeet performance standards and quality assurance goals set forth by management.\nHandle all aspects of collections administrative functions including but not limited to tracking CA delinquency, creating reporting metrics, filing and archiving all documentations and consolidating data in reportable formatting.\nCA Delinquency = Past due Agreement option processing fees collection, and collection of settled account balance on branches CA has agreed to assist.\nReporting Metrics = tracking of Collection activities and provide branches reports as requested.\nFiling and archiving = emails sent will be in HelpSpot, copies of letters sent to optimal will be saved.\nConsolidating data in reportable formatting= duplicate of creating reporting metrics.\nAdhere to established client/branch empowerment guidelines.\nOther duties as assigned.\n\n Requirements

Knowledge and Skills:

\n\nFull knowledge of MS Office Suite with special emphasis on Excel, Word, and Outlook\nProficiency in professional business writing and communication.\nAbility to create routine reports and correspondence.\nAbility to solve complex problems and deal with a variety of variables. \nExcellent organizational and time management skills required.\nAbility to operate independently within a given set of parameters and to prioritize work as needed to achieve department goals.\nGood communication and negotiation skills required.\nKnowledge of collections regulations and FDCPA.\nKnowledge of the C3, Community Archives, Payment Portal, and AX preferred.\n\n

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Education and Experience:

\n\nHigh school diploma or general education degree (GED).\nAssociate degree or higher preferred.\nCollections and Delinquency experience preferred.\n\n

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.