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The collections specialist is responsible for managing a portfolio of assigned accounts and for daily collections activities. This includes working with internal and external customers to proactively identify and resolve problems that might delay payment of accounts to expedite cash collections. Employee is skilled and has detailed knowledge of routines and procedures in order to sufficiently perform non-routine tasks. The employee uses initiative to carry out routine work independently.

Your Role

Responsible for managing a portfolio of assigned accounts receivables accounts Tasked with identifying and resolving problems that might delay payment of accounts receivable cash collection Tasked with meeting and/or exceeding assigned collection targets Research, Identify, and resolve unapplied payments Review contracts, orders and invoices to reconcile and resolve customer disputes Responsible for timely follow-up and regular updates to accounts receivable collection notes Manage the production and distribution of weekly reports on Top Accounts. Reports will be sent to leadership teams.

Your Experience

A minimum of 2-3 years of demonstrated experience managing a credit card, cash collections, or an accounts receivable portfolio. Strong organizational skills to effectively assist with adherence to deadlines, attention to detail and strong problem solving and decision-making. Ability to work extended hours, as needed, for month-end and quarter-end close. An understanding of billing, collections, and receivable procedures is required. Strong Written and verbal communication skills required. A strong attention to detail and the ability to complete job duties with a high degree of accuracy. Excellent customer service skills are required. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations. Ability and understanding of the use of a personal computer and appropriate software, including but not limited to: Microsoft Office Tools (Excel, Word, and Outlook), Netsuite.. Flexibility in work schedule when required. Must be able to work as part of a team with peers and leadership within the organization.

PREFERRED REQUIREMENTS:

A 4-year college degree in accounting or finance, business management

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

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